VAT relief for UK based Disabled Customers

If you (or who you are buying for) are a UK customer and are disabled or have a long-term illness, you will not be charged VAT on products specifically designed to accommodate your disability or illness. Both the product and your disability must qualify to have VAT relief.

The goods must also be for personal or domestic use to qualify, meaning they are for your own private use, rather than for business purposes, and are not made widely available for a whole group of people.

We have noted in the accessibility section of each product whether it qualifies for VAT relief.

How to claim VAT relief

If a product qualifies for VAT relief you will be able to select ‘Exclude VAT’ when ordering the product. Once the product is added to cart you will then be directed to complete an online form where you need to declare you are eligible for VAT relief and provide information about your disability or chronic illness. Once you have completed the form, you need to confirm eligibility on the cart page by ticking the checkbox. You will then be able to complete the order process and proceed to checkout with the VAT relief applied.


Who is eligible for VAT relief?

As per the HMRC guidelines, you must be 'chronically sick or disabled' to qualify for VAT relief.

A person is ‘chronically sick or disabled’ if he or she is a person:

  •  with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
  • with a condition which the medical profession treats as a chronic sickness

It does not include an elderly person who is not disabled or chronically sick, or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

If you do not declare that you are chronically sick or disabled, or you are not eligible for VAT relief we must charge the full VAT on your order.

Please note it is an offense to make a false declaration.